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SOLVED: sudo: account validation failure, is your account locked? sudo: 3 incorrect password attempts
How to fix errors - sudo: account validation failure, is your account locked? sudo: 3 incorrect password attempts. Manually download and install libc packages. Run apt dist-upgrade and auto-remove.
Errors when running sudo on Kali Linux running on Windows Server 2019 using Windows Subsystem for Linux (WSL)
Kali Linux was installed on WSL (running on Server 2019) using an appx package, not from the Windows store
sudo: account validation failure, is your account locked?
sudo: 3 incorrect password attempts
Troubleshooting steps
Reset Kali admin password using WSL root
We can use Windows PowerShell to connect to WSL using the root account, even though the Kali Linux admin account is locked out. This is because WSL uses your Windows credentials to authenticate and login as root.
passwd: Authentication token manipulation error
From Windows PowerShell, I tried connecting to WSL as root and resetting the kali-admin password. This didnt work and I got another error.
Authentication token manipulation error
Run apt-dist upgrade
Next, I tried running apt-dist upgrade hoping that it would resolve any package dependencies or conflicts
From Windows PowerShell
# login to WSL wsl -u root # run apt dist-upgrade apt dist-upgrade
The following packages have unmet dependencies: libc-bin
The output of apt-dist upgrade gave me another error about missing dependencies for libc and suggests running apt --fix-broken install to fix the issue.
The following packages have unmet dependencies: libc-bin : Depends: libc6 (< 2.28) but 2.36-4 is installed
Run apt --fix-broken install
Running apt --fix-broken install also didnt fix the problem
dpkg: error processing package libc6:amd64 (--configure):
installed libc6:amd64 package post-installation script subprocess returned error exit status 127
Errors were encountered while processing:
libc6:amd64
E: Sub-process /usr/bin/dpkg returned an error code (1)
Solution: Step1. Manually download and install libc packages
This problem can be fixed by downloading and installing the libc packages individually without using apt
From Windows PowerShell
# login to WSL wsl -u root cd ~ wget http://deb.debian.org/debian/pool/main/g/glibc/libc6_2.28-10+deb10u1_amd64.deb wget http://deb.debian.org/debian/pool/main/g/glibc/libc-bin_2.28-10+deb10u1_amd64.deb wget http://deb.debian.org/debian/pool/main/g/glibc/locales_2.28-10+deb10u1_all.deb wget http://deb.debian.org/debian/pool/main/g/glibc/libc-l10n_2.28-10+deb10u1_all.deb dpkg -i libc6_2.28-10+deb10u1_amd64.deb libc-bin_2.28-10+deb10u1_amd64.deb locales_2.28-10+deb10u1_all.deb libc-l10n_2.28-10+deb10u1_all.deb
Solution: Step2. Run apt dist-upgrade and auto-remove
When I had this issue, I had to run apt dist-upgrade twice
From Windows PowerShell
# login to WSL wsl -u root # run apt update, dist-upgrade, autoremove apt update apt dist-upgrade apt dist-upgrade apt auto-remove
Solved: We can now run sudo from within Kali
sudo apt update && sudo apt upgrade
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