Canon imageRUNNER Advance scan to email SMTP settings

Canon imageRUNNER Advance scan to email settings for SMTP, port 587 with TLS

Canon imageRUNNER Advance scan to email SMTP settings

This example is for setting up scan to email on a Canon imageRUNNER Advance copier using SMTP with a SendGrid API key

Settings/Registration

Function Settings: Send
Network Settings - E-Mail/I-Fax Settings

Tick SMTP RX
SMTP server: smtp.sendgrid.net
Email address: scanner@yourdomain.com

SMTP TX: 587
Allow TLS (SMTP TX): Ticked
Use SMTP authentication (SMTP Auth): Ticked

Username: apikey
Change Password: ticked
Password: SECRET-KEY

Allow TLS (SMTP RX) Always TLS

Test Canon imageRUNNER SMTP settings

Settings/Registration : Function Settings : Send > Network Settings - E-Mail/I-Fax Settings

Click Check SMTP connection to test the settings

Troubleshooting Canon imageRUNNER scan to email not working

Check the job log

Status Monitor/Cancel : Send : Job Log

Check the error code

Canon imageRUNNER ADVANCE - List of Error codes
https://oip.manual.canon/USRMA-0312-zz-CS-enGB/contents/1T0002910536.html

End code 762

Could not send to a domain that is not registered as an allowed domain, because [Allow MDN Not via Server] is set to 'On'.

Set [Allow MDN Not via Server] to 'Off', or register the domain as an allowed domain, and try to send again. (See "Restricting the Domains to Which E-mail/I-Fax Documents Can Be Sent.")

Settings/Registration : Function Settings : Send > Limit New Destination

Add your email domain to permitted domains

End code 801

A timeout error occurred while the machine was communicating with the SMTP server to send an e-mail message or send/receive an I-fax.

Settings/Registration : Function Settings : Send > Network Settings - E-Mail/I-Fax Settings

Check the email address is a valid mailbox in your domain
Check the smtp server name, port and TLS settings are correct

Check the smtp server username and password are correct
Tick change password and re-enter the password