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SOLVED: Outlook saves .eml files with attachments to Inbox when opened

SOLVED: Outlook saves .eml files with attachments to Inbox when opened (Outlook 2016, Microsoft 365 Apps for Enterprise) 

Problem: Outlook saves .eml files with attachments to Inbox when opened

You may also get this message:

The properties of the message have been changed. Want to save your changes to this message.

Troubleshooting: Disable all non-Microsoft Outlook add-ins

Disable any non-Microsoft Outlook add-ins

Open Outlook
File - Options - Add-ins - Manage: COM Add-ins - Go

Untick all the Add-ins except these:
Microsoft Exchange Add-in
Microsoft Teams Meeting Add-in

Close and re-open Outlook and see if the issue still exists.
Then, re-enable the Add-ins one by one to try and identify the one that is causing the problem.

Solution: Disable Adobe Outlook Add-ins and ESET Antivirus Outlook Add-in

Untick these Add-ins:
Adobe PDFMaker Office COM Addin
Adobe Document Cloud for Microsoft Outlook

This issue can also occur when the ESET Endpoint Protection Outlook Add-in is enabled

Untick this Add-in:
ESET Outlook Add-in

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Comments 1

Guest - Sasa on Wednesday, 22 January 2025 23:56

Thank you! it was Adobe Document Cloud causing the problem for me. Once disabled its stopped copying emails into my inbox.

Thank you! it was Adobe Document Cloud causing the problem for me. Once disabled its stopped copying emails into my inbox.
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